Changes to Runnymede Borough Council Customer Services Helpline hours (01932 838383)

Due to the reduction in the number of calls for help, RBC are reducing the Helpline and Customer Services phone line opening times as follows:

25.04.2020           8.30 – 4.30

26.04.2020           10.00 – 2.00

02.05.2020           10.00- 2.00

03.05.2020           Offices closed – Out of hours support via Safer Runnymede

08.05.2020           10.00 – 2.00

09.05.2020           10.00-  2.00

10.05.2020           Offices closed – Out of hours support via Safer Runnymede

For shopping volunteers deliver using the RBC repayment scheme - when the offices are closed it is proposed that the volunteer includes the residents phone number on their refund request email. RBC will proactively call the resident the next working day to obtain payment ensuring there is no unreasonable delay in processing the transaction.